FAQ
Quick FAQ
Do I void my printer’s
warranty using compatible or remanufactured cartridges?
Are the cartridges original brand
or generic?
Do you guarantee your products?
How can I return my products?
Do you have any special discount
on large orders?
What are your payment options?
I did not receive an order
confirmation by email. Was my order processed?
I have not received my order yet?
How long does it take for my order
to be delivered?
Inkjet Trouble Shoot
My printer does not recognize
the cartridge?
Why it doesn’t print
out at all or doesn’t print out all the colors?
I am printing white streak lines
Cartridge and printer care
Do I void my printer Warranty
using compatible cartidges?
I can’t find a cartridge
to fit my printer?
Refilling Trouble Shoot
When to refill?
How many times I can refill?
My cartridge Leaks after refill
Why are Bubbles forming after a
refill?
Can I refill an empty cartridge
that has been outside the printer for a long time?
Can I refill my cartridge with
universal ink?
How do I refill my cartridge?
Will refilling void the OEM's
warranty on my printer?
I am printing out the mixed color
after refilling
I have
not received my order yet?
Usually it takes 3 to 5 business
days for your order to be delivered. It is also possible that
some orders might be delay by USPS. Please send us an email if
you still have not receive your order after 7 business days and
we will track it for you.
I
did not receive an order confirmation by email. Was my order processed?
When you complete your order, you should
receiver an order confirmation instantly. If you do not receive
a confirmation email 30 minutes from your completion please email
us you full name, email address that your filled in and contact
number, so we can contact you with your order.
What
are your payment options?
We accept Visa, MasterCard, Discover, Personal
Checks, Money Orders and Purchase Orders
Do
you have any special discount on large orders?
Yes, depends on the volume of the order.
Please contact us for further
information.
How
can I return my products?
We make returning an easy process. Just
login to our return page to obtain a RMA number.
Do
you guarantee your products?
Yes all of our cartridges and refill kits
are guaranteed to meet the standard specification, we guarantee
you will be satisfy will our cartridges. If you are not 100% satisfied
with you cartridges you may return it with 30 days from purchase
date and we will refund or replace your order.
Are
the cartridges original brand or generic?
All of our Epson, Canon, Brother, Xerox
cartridges are highest quality generic brand and HP, Lexmark are
remanufactured. We guarantee that you will be 100% satisfied with
the printing quality.
Do I void my printer’s
warranty using compatible or remanufactured
cartridges?
Totally false, refill your cartridge and using compatible
or remanufactured cartridges will not void the warranty of your
printer. Printer manufacturers don’t have the right to regulate
you on which brand of supplies you should use. They can’t
void your warranty unless they can show prove to that other brands
of supplies will damage the machine. Enforcing such policy violates
the Sherman & Clayton Antitrust Acts. So don’t be afraid
to use your consumer rights and show this statement to anyone
who threatens your right to choose your own supply sources.
My printer does not recognize the cartridge?
This happens when
the contact point the chip (see picture) of print head got or
ink around or dirty. Wipe the wet area or the chip with a dry
cloth or paper reset the printer and try it again.
Why it doesn’t
print out at all or doesn’t print out all the colors?
Note all HP and Lexmark cartridges contain a print
head. (see picture)
All Epson and most Canon cartridges don’t have a print head
(see picture)
You must know which is your print head before you can clean it.
For Epson and Canon user please refer to your printer manual on
how to take out the print head.
This happens when dried ink clogs the nozzle in
the print head (see picture). Try to clean the nozzle with a wet
cotton cloth or paper towel to clean away the blocked ink. If
it still won’t print, dip the nozzle area (see picture)
in warm water for several minutes. Put the cartridge in a foam
cup (which is soft so it will not damage the nazzle) and fill
with warm water until the print head is halfway submerged (see
picture). If it still does not print, try to press the nozzle
gently with a paper tower until you see color and black ink come
out in your paper.
I am printing white
streak lines
If the streaking is irregular, use the recommendations
for a clogged nozzle. However, if the streak is a regular one,
the printer head on your cartridge is damaged and you will need
to replace the cartridge.
Cartridge and printer
care
You should clean the print head before printing
when you have not used your printer for a while.
You should Never place a leaking cartridge into
the printer. slight leaking after a refill is usual and will stop
when the air pressure inside the cartridge is balanced.
Replace or refill your cartridge when the
ink low sign activated or when prints truns out light prints or
white streaking. You should never let your cartridge completely
run out, for it will damage the print head because it is dried.
When to refill?
It is best that you refill you cartridges
before ink in the cartridge fully runs out because once the cartridge
is empty, the ink starts to dry and may clog the nozzle.
How many times I
can refill?
You can refill 8 to 10 times with the same
virgin cartridges.
My cartridge Leaks
after refill
Slight leaking is common, and it will stop
when the air pressure reduced. However, if the cartridge leaks
a lot, the best thing to do is to put the cartridge inside a foam
cup with a tissue to soak up the ink and let the extra ink run
out. When it stops leaking, clean the cartridge and put it back
into the printer. Usually this happens when you fill too much
ink into the cartridge and the pressure push the ink back up.
Why are Bubbles
forming after a refill?
This happens when ink gets into the contact
point of the print head. The solution is to dry the wet area with
a cotton cloth or tissue and put the cartridge back into the printer.
If the problem goes on after you cleaned that area, you might
need to replace the cartridge.
Can I refill an
empty cartridge that has been outside the printer for a long time?
No, because once the cartridge is empty,
the ink starts to dry and may clog the nozzle.
Can I refill
my cartridge with universal ink?
No, and we do not sell universal refill
kit or cartridges. One type of ink will not work with all printers
models, for ink molecule, chemical elements and density of ink
are different for every printer model. If wrong ink is used, it
may clog the nozzle and affect the printing quality.
How do I refill
my cartridge?
It is a good idea that you inject the ink slowly to avoid overflowing
and mix with the other colors. Don’t just put the cartridge
back into the printer right after refilling; you should let it
sit for 10 to 20 minutes with the nozzle face down and pressure
will even up.
Will refilling
or using compatible cartridges void the OEM's warranty on my printer?
Totally false, refill your cartridge and
using compatible or remanufactured cartridges will not void the
warranty of your printer. Printer manufacturers don’t have
the right to regulate you on which brand of supplies you should
use. They can’t void your warranty unless they can show
prove to that other brands of supplies will damage the machine.
Enforcing such policy violates the Sherman & Clayton Antitrust
Acts. So don’t be afraid to use your consumer rights and
show this statement to anyone who threatens your right to choose
your own supply sources.
I am printing out
the mixed color after refilling
This happens when too much ink is filled
and the ink are mixed at the bottom of the cartridge. You can
print a few pages until the proper colors appear. If you are still
printing mixed colors, the ink might be mixed between the containers
and contaminated all colors and you will have to replace the cartridge.
I can’t
find a cartridge to fit my printer?
Pleas email us at info@biginkz.com
How long does it
take for my order to be delivered?
Please allow 3 to 5 business days for delivery.
All orders placed before 4:00PM Pacific time will be shipped out
the same day except toner cartridges.
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